Privacy Policy

Effective date: 8 April 2026

YourHealingArtist Limited (“YourHealingArtist”, “we”, “us”, “our”) operates the YourHealingArtist website and the HealingArtist mobile app for iOS and Android. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, app, forms, and related services.

This Privacy Policy applies to:

Who we are

YourHealingArtist Limited is the data controller for the personal data covered by this Privacy Policy.

Contact email: [email protected]
Website: https://yourhealingartist.com
Registered in England & Wales.

The data we collect

Depending on the feature or form you use, we may collect:

  • Contact details, such as your name, email address, phone number, and address.
  • Basic profile details, such as age range, gender, and language preference.
  • Health-related and symptom information that you choose to submit, including your chief complaint, onset, location, sensation, concomitants, modalities, thermal state, thirst, cravings, aversions, sleep, dreams, stool and urine patterns, perspiration, emotional and mental symptoms, stressors, past history, surgical history, medications, allergies, family history, female-specific or male-specific symptoms, symptom timeline, and answers to follow-up differential questions.
  • Communications you send to us, including support or privacy requests.
  • Technical and usage data, such as IP address, device or browser type, app version, operating system, timestamps, server logs, and pages or screens accessed.
  • Temporary operational data, such as queue or job identifiers used to process app requests.
  • Data stored locally on your device by the app, including language preference, a returning-user flag, a short-lived form draft, and a local history of recent past cases containing limited summary information such as a chief-complaint excerpt, remedy name, and related metadata.
  • Subscription and purchase data related to premium access, such as entitlement status, product or package information, transaction status, and restore-purchase results, processed through the relevant app store and our subscription service providers.

Health data and consent

Some of the information you may choose to submit is health-related or otherwise sensitive personal data.

We process this type of data only for the purposes described in this Policy and, where required by law, on the basis of your explicit consent.

If you do not want us to process your health-related information, do not submit it through the app or website forms.

How we use your data

We use your data to:

  • provide the website, app, and intake tools you request
  • process symptom submissions and generate informational homeopathic matching results
  • generate follow-up differential questions and final informational summaries
  • translate Urdu input into English where needed to operate the service
  • save, manage, and respond to submissions
  • send submission details to our authorised internal team, practitioner, doctor, or admin contact for review and follow-up
  • provide customer support and respond to privacy or deletion requests
  • maintain security, prevent misuse, debug issues, and improve reliability
  • serve non-personalized advertising in the mobile app
  • provide, validate, restore, and manage premium purchases and subscriptions
  • comply with legal, regulatory, accounting, or record-keeping obligations

YourHealingArtist is intended to provide informational or wellness-oriented content only. It is not intended to diagnose, treat, cure, or prevent disease, and it does not replace professional medical advice or care.

AI-assisted and automated processing

To operate parts of the service, we may use automated processing and third-party AI providers. Depending on our configuration at the time of your request, this may include OpenAI and/or Anthropic.

These providers may process submitted symptom and intake information for limited service purposes such as:

  • translating Urdu submissions into English
  • generating differential follow-up questions
  • assisting with automated analysis or verification of informational remedy suggestions

We use these tools to help operate the service you requested. We do not use your symptom or health data for personalized advertising.

Advertising

The mobile app may display ads using Google Mobile Ads / AdMob.

The app requests non-personalized ads only.

We do not use symptom, health, or intake data for ad targeting or ad personalization.

Google or its partners may still process device, identifier, network, consent, and ad request information as needed to serve ads, prevent fraud, limit frequency, measure performance, and comply with applicable law and platform requirements.

How we share data

We may share personal data only where reasonably necessary with:

  • hosting, infrastructure, security, and website service providers
  • email and communications providers
  • OpenAI and/or Anthropic, where used to provide the requested service
  • Google Mobile Ads / AdMob for app advertising
  • RevenueCat, Apple, and Google, where needed to provide, validate, restore, or manage premium purchases and subscriptions
  • our authorised staff, contractors, practitioners, doctors, or administrators who need access to operate or support the service
  • regulators, law enforcement, courts, advisers, or other third parties where required by law or to protect rights, safety, and security
  • a buyer, successor, or reorganised entity if our business is sold, merged, or transferred, subject to appropriate safeguards

We do not sell, rent, or broker your personal data.

We do not share health or symptom data for personalized advertising.

Cookies, local storage, and similar technologies

Our website may use cookies and similar technologies for core functionality, security, remembering preferences, and limited performance or analytics purposes.

Our app may use local device storage to save language preference, a returning-user flag, a short-lived form draft, and a limited local history of recent past cases.

Where required by law, we will request consent before using non-essential cookies or mobile identifiers.

International transfers

Our primary services may be hosted in the UK or EEA, but some service providers may process data in other countries, including the United States.

Where personal data is transferred outside the UK or EEA, we will take reasonable steps to use lawful transfer mechanisms and appropriate safeguards as required by applicable law.

Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy.

In particular:

  • app form drafts saved locally on the device are designed to expire after about 24 hours
  • local case history saved on the device remains there until cleared by the user, removed by the app, or removed with the app
  • local language and preference data remain on the device until cleared by the user or removed with the app
  • temporary queue or job-status records are kept only for short operational periods
  • submitted intake records, related emails, support communications, and purchase or subscription records may be retained until you ask us to delete them or until we determine they are no longer needed for service delivery, support, security, record-keeping, or legal compliance

Security

We use reasonable technical and organisational measures to protect personal data, including secure hosting, HTTPS where available, access controls, and operational safeguards appropriate to the nature of the data.

No system can guarantee absolute security, and you use the service at your own risk.

Your rights

Depending on your location and applicable law, you may have the right to:

  • request access to the personal data we hold about you
  • request correction of inaccurate data
  • request deletion of your data
  • withdraw consent where processing is based on consent
  • object to or request restriction of certain processing
  • request a portable copy of certain data
  • lodge a complaint with the UK Information Commissioner’s Office or your local data protection authority

The app does not currently require a user account. To request access, correction, deletion, or withdrawal of consent, contact us at [email protected]. We may ask for reasonable information to verify your identity before acting on your request.

Children

Our services are not directed to children without appropriate involvement from a parent or legal guardian.

If you are under 16, or if you are submitting information for a child, a parent or legal guardian should provide consent where required by applicable law.

If you believe a child’s data has been submitted to us improperly, contact us and we will review the request.

Third-party links

Our website or app may include links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties.

Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will be posted on this page with the updated effective date.

Material changes will take effect when published unless a different date is stated.

Contact us

If you have questions about this Privacy Policy or want to request deletion or another privacy action, contact:

YourHealingArtist Limited
Email: [email protected]
Website: https://yourhealingartist.com

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